Support
Having trouble with Mail EducaMadrid? Write to us and we will reply to the address you write from.
Write to us at info@educamadrid.app
Frequently asked questions
I can't sign in
Use the same username and password as the EducaMadrid webmail. If you changed them recently, sign out and sign in again.
How do I turn on two-factor verification?
From your account settings, turn on two-factor and scan the QR code with Google Authenticator, Authy or a similar app.
I'm not getting new mail alerts
Check that notifications are allowed in your system settings and that the app has background connection turned on.
I can't find an attachment in the cloud
Attachments saved to the cloud appear under Files, organised by sender and date. Check that automatic saving is turned on in Settings.